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Privacy Policy

This policy explains what information the Ashva SuperApp collects, why we collect it, how we use and share it, and the choices you have.

Last updated: 25 July 2026

This Privacy Policy applies to the Ashva SuperApp mobile application (package com.ashvahealthtech.superapp) and related services (the “App”), operated by Ashva Health Tech Limited(“we”, “us”, “our”). By downloading, accessing or using the App, you agree to the practices described here.

1. Information we collect

We collect only the information needed to provide the App's features:

a. Information you provide

  • Account & identity: your mobile phone number (used to sign in), name, role (technician, sales, dealer or freelancer), and your linked employee, dealer or freelancer ID.
  • Work data: service-call updates, visit reports, one-time verification codes, spare-part requests, travel-allowance (TADA) claims, and expense details.
  • Uploaded content: photos and documents you attach — for example receipts, visit photos, payment receipts and signatures.
  • Business data you enter: leads, quotes, orders and customer details you record while doing your work.

b. Information collected automatically

  • Device & technical data: device model, operating system version, app version, language, and a device/push notification token.
  • Usage & diagnostics: in-app actions, error logs and crash reports used to keep the App reliable.
  • Approximate location / area: a service area or PIN code may be used to route calls and to calculate in-station vs. out-station allowances. We do not track continuous background location.

2. How we use your information

  • Authenticate you and open the correct workspace for your role.
  • Deliver core features — service calls, TADA claims, spare parts, orders, leads, dealer commissions and dashboards.
  • Send operational notifications (new calls, approvals, payments, order status).
  • Process and route approvals and payouts to the relevant teams.
  • Maintain security, prevent fraud and troubleshoot problems.
  • Comply with tax, accounting and other legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. How we share information

We share information only as needed to run the App and only with parties bound to protect it:

  • Service providers & infrastructure: Google Firebase (authentication, push notifications, crash/diagnostics), cloud hosting, and SMS providers used to send your OTP.
  • Business systems: our back-office systems, including SAP Business One, to synchronise service, sales, order and commission records.
  • Payment processors: where the App handles a payment (for example out-of-warranty service charges), a payment gateway processes the transaction under its own terms.
  • Within our group: Ashva Health Tech Limited and its affiliated group companies, to operate field, sales and dealer workflows.
  • Legal & safety: where required by law, regulation or valid legal process, or to protect rights, property and safety.

4. Data retention

We keep your information for as long as your account is active and as long as needed to provide the App. Certain records (such as financial, tax, commission and service-history records) may be retained for longer where required by law, even after account deletion, in de-identified or limited form where feasible.

5. Security

We use technical and organisational measures — including OTP-based authentication, encrypted transport (HTTPS) and access controls — to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your rights & choices

  • Access, correct or update your profile information within the App.
  • Turn notifications on or off from your device settings.
  • Request deletion of your account and associated personal data — see our Account & Data Deletion page.

7. Children

The App is intended for working professionals and is not directed to children under 18. We do not knowingly collect data from children.

8. International data transfers

Your information is processed in India and may be processed by our service providers in other countries. Where data is transferred across borders, we take steps to ensure it remains protected in line with this policy.

9. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by an in-app notice.

10. Contact us

For any privacy question or request, contact our data protection contact: