This page explains how to request deletion of your account and personal data from the Ashva SuperApp, operated by Ashva Health Tech Limited. You can submit a request from inside the app or by email — both reach the same team.

From the app

Go to Profile → Settings → Delete accountand confirm. You'll receive an acknowledgement of your request.

By email

Email us from your registered address with your name and phone number.

Request deletion

What to include in your request

The mobile phone number registered with your account.
Your name as it appears in the app.
Your role (technician, sales, dealer or freelancer), if known.

We may contact you to verify your identity before processing the request, to protect your account against unauthorised deletion.

What data is deleted

Once verified, we delete or irreversibly anonymise the personal data linked to your account, including:

Your profile — name, phone number and role/login identity.
Your device and push-notification tokens.
Personal uploads not required for legal or financial records (for example profile details and non-transactional attachments).
App usage and diagnostic data associated with your account.

What may be retained

Some records must be kept even after account deletion to meet legal, tax, accounting, audit and dispute-resolution obligations. Where retained, this data is limited to what is required and is de-identified from your login where feasible. This may include:

Financial and tax records — invoices, approved TADA payouts, orders and dealer-commission entries.
Service and transaction history required for warranty, audit or legal purposes.
Records we are required by law to preserve for a statutory period.

How long it takes

We acknowledge deletion requests within 7 days and complete verified deletions within 30 days, unless a longer period is required by law. Backups are purged on our regular rotation cycle.

Deleting your account ends your access to the App. If you are an active employee, dealer or freelancer, your business relationship and any statutory records may continue independently of the App account.

Account & Data Deletion